People using email services know that emails become faulty at times. There are certain issues in an email service that has common troubleshooting steps. Today, we will be discussing those steps, so that if you come across email related issues in the future, then you are familiar with the troubleshooting steps.
Email problems are inevitable and they can occur anytime, so the maximum a person can do is make some arrangements to avoid email problems or rectifying the problems. The problem why this blog emphasizes on email problems because emails are an important part of everybody’s life, and if email servers go down for a single day, then the majority of the work in a countless number of offices come to a standstill.
So, before we go into the discussion of how to fix email problems, let us first get into the details about the things that you will require.
You need to have your email password because if you don’t have the password, then you will not be able to log into your account and do all the settings that we are about to discuss.
So, if you have the password to your email, then here are the steps that you need to follow in order to solve your email problems.
- Are you able to log-in to your webmail?
By logging into your email, you will be able to make out whether your email is working properly or not. If you can log into your mail, then it means that email is working on the server and you can also send and receive emails. The problem, therefore, is in the client mail.
- Not able to access your webmail? Check if the internet is working properly
So, there is a problem in accessing the webmail, but what has caused it? If you think that your email is working, but you can’t send emails or receive new ones, then you should try refreshing your email. Sometimes, what happens is the browser caches pages, so if you want to check, then refresh the page. You will be able to make out whether the email server is working or you are seeing a cached page. If the website doesn’t load or you are unable to see the current date and time, then it means that there is some problem with the internet. So, you need to get in touch with your ISP (internet service provider) or any other concerned authority.
- If the internet is working fine, but even then you are not able to login to your email.
In this case, you have no other option but to get in touch with the system administrator. Only that can resolve the issue.
- Restart your email client software followed by restarting your PC
Just like most of the problems in a PC, restarting can also resolve the issue you are facing with your email client software by restoring all the vital functions, which are not working properly.
- If the issue is just sending emails
This issue occurs when the ISP blocks outgoing emails. So, it is recommended that you should use port 587 as outgoing mail server port. This can fix the issue.
- Review email settings
You must check the email settings in order to ensure that everything is OK. If there is any issue, then you should change those settings.
By following these steps, you can fix the problems befalling your rr email account, but if not, then you must take the help of email help and support providers. Just get in touch with the most reliable ones and get a permanent solution.