A business email is the one that is used for carrying out communication-related to the business. For businesspersons, a business email is of paramount importance because all their work is depending upon the emails they send to their clients and the response they receive from them. If you are using Roadrunner email as your business email and facing a few problems such as emails getting lost, unable to send emails and no email received, then let’s find out how to solve these problems.
We define “lost email” as the one, which was delivered by the sender’s server but never reached its destination, and in addition to this, a response is never received from the recipient’s server indicating the cause for which it could not be delivered. Neither the sender’s server delivered a message of the type “the mail could not be delivered”
To explain why this happens, there are two main reasons
- The destination server has technical failures or connectivity errors. When this happens, error messages are not always returned, but it may happen that the emails simply “get lost”.
- The email address to which you sent the message does not exist. There may be an error in the alias, in the domain, or both. Different things happen for each case, but the truth is that there are cases in which error responses are not received.
In the previous cases, the simplest thing is to ask the administrator of the mail server to check the mail log to identify the origin of the “loss” of the message.
Unable to send emails
If your mail client (Outlook, Mail, etc.) cannot connect to the SMTP outbound server, it is very possible that your ISP (Internet Provider) is blocking port 25, which is used by the outgoing mail servers. The solution to this is to change the port of the SMTP outgoing server to 26. Alternatively, if your internet provider allows you to place the SMTP outgoing server of your ISP in the configuration of the mail account.
If the messages you are sending are returned with the error -Unrouteable Domain-, it is because the time limit for your outgoing emails has been exceeded, in this case, you should contact the administrator of your server.
No emails received
If you cannot receive emails from your email account, you should consider the following:
Send an email from any other email account to which you have problems, then check if you receive a rebound informing you of an error and analyze what that error is, generally, it could be due to:
- Your email account does not have disk space available for reception. The solution for this is to expand the amount of space allocated to this account from your control panel.
- If you receive a non-routable domain name error, you will have to verify that your domain name is correctly configured, that is, registered and pointing to the corresponding DNSs, in this case, it is convenient to contact the server administrator, which in this case is Time Warner Cable.