Are you getting the same message again and again on the screen that says, ‘The login information entered by you is incorrect’? If yes, then you are not the only one who has been encountering this problem but there are more than 20% email users who have filed the same complaint in the roadrunner complaint forum. So, don’t get upset, we are now going to provide some suggestions that will help you get rid of this problem.
You must read all the troubleshooting steps carefully and slowly. Any steps if missed by chance may put you in trouble. Yes, if you follow the steps properly, then we guarantee that you will be able to get back to the mailing experience from phone or tablet.
- If the username or the password entered by you is incorrect, they must ensure that the details entered by you are correct.
- The password for Roadrunner mail is case sensitive, so you must keep the caps lock button off while entering a password.
- If you are entering the right password but the login screen still displays the same message, then you can go with ‘Password recovery’ technique. For this, provide the secondary mail account linked to the Roadrunner mail. You will receive the password reset link in the secondary account. Don’t forget to mention the secondary mail in the password reset form, otherwise, the mail will be sent to the unnamed address.
- If you are doubtful with the mail address entered by you in the box, then you can contact roadrunner support team and get it confirmed by them. They will ask for your personal details for verification purpose.
- In case the mail account gets locked due to repeated attempts, then you have to wait for some time till the account gets unlocked. If you are in rush to access the account, then call customer support.
- If you are not using your mail from last few months, then there are chances that your mail account may be suspended due to no activity reported in last few months. To fix this problem, you must log in to the email account with the password and username.
- Another reason why you are not being able to access your account with the available login details is; Hacked account. If your account has been compromised, then the hacker may start accessing your mail and can fetch any file from the account. An intruder may misuse your personal information after hacking the account.
- The best way to fix any problem reported on ‘Account’ is by first diagnosing it, then apply the troubleshooting steps accordingly. Without knowing the cause, you can’t fix any problem prevailing in Roadrunner mail account.
We hope the solutions which we have discussed with you are simple and easy to understand. You can easily implement without taking anybody’s support. Yes, for any assistance, you can contact technical representatives available 24×7 on phone and over chat support. They have a solution to every problem encountered in mail or program.