Roadrunner email is a kind of email service which can be easily configured on the smartphone email app. You can get the latest notifications for the incoming mail on the phone itself. However, if the email installed on the smartphone stopped working unexpectedly, then the whole experience of accessing the email might get affected and you will certainly get disappointed.
The sudden stopping of email on the smartphone mainly happens if the internet connection drops or the signal strength is limited. Besides this, if the app crashes or there is some problem with the task manager enabled on a smartphone, then you will find problem in using the email app. You can easily resolve these problems on your own by implementing the steps given in the post.
Internet access: Proper internet connection is required for synchronization of email on the smartphone. If the network problem exists, you will find the status LED of relevant connection not working properly. If you are connecting to the internet using the cellular data, then notice 3G/4G signal on the top of the screen. If you are connecting using home Wi-Fi connection, then check the umbrella type icon displaying on the top right corner of the mobile screen.
Auto-Sync: If Auto-sync function is disabled on the smartphone for an email app, you will not get updates on it. Neither will you be notified for the new emails nor for the latest settings. To enable ‘Auto-sync’ function, go to ‘Settings’ and click on ‘Accounts and sync’.
Task manager: Task manager is available in every smartphone which keeps track of all the running apps as well as the cached processes. If your task manager continues to close the email app due to security concern or some bugs, then add this rr email app to ‘Don’t close the email app’ option. Don’t forget to add ‘Roadrunner’ in the name of the email service.
Clear cache and reset: Sometimes, there are some bugs and issues which are reported in the email itself. Though the developers keep on updating and fixing the email app still some users have tendency to use the previous version of app as they find themselves comfortable in using it. In order to clear the cache memory of an app, you can go to ‘Applications’ and click on ‘Manage apps’. Tap ‘Clear cache’. Turn off the device and restart it after 10 seconds. Press the power button again to turn it on.
Now, launch the email app again and try accessing the email inbox. If the problem is still not resolved, you can send your query to the email support link given on the page.