If you forgot your password, then you need to follow these procedures. Take a glimpse at these two methods and easily recover your password.

If your mind skips the password or simply if you forgot your password, then no worries, you will get the new password. There are two methods to follow, depending on whether you have forgotten your password before. If you’re performing reset procedure for the first time, you must fill your Candle Modem ID or MAC address.  The number is on the modem itself. You will also be asked to choose and response a security authentication question.

Reset a forgotten password for the first time

  1. Navigate to https://pt.rr.com. The Password Reset Tool opens.
  2. Now make a click on I don’t know my email password.
  3. Fill up your Email Address.
  4. Enter the two words displayed, alienated by one space.
  • If you can’t read the words, make a click so you can generate new words.
  • There’s also an option of hearing the word, just make a click on.
  1. Now click Submit. You are induced to enter your Cable Modem ID (MAC address).
  2. On your modem, locate the Cable Modem ID.
  • For more information, see What is a MAC address, and how do I recognize mine?
  1. In the text box, enter your cable MAC address, skipping the dashes.
  2. Make a click Submit.
  3. Select a Security Verification Question from the drop-down list.
  4. In the Answer text box, offer the answer to your Security Verification Question.
  • This answer is case sensitive, so “blue” is not the similar as “BLUE.” An exact match is needed.
  • This answer will be used to authenticate and recognize in the future for password recovery.
  1. Make a click on Reset Password. Your new password is shown as a random number with eight digits.
  2. Record the password.
  3. Click the Self Care Section link to log in to Subscriber Self Care. You can then converse your new password.

Reset a forgotten password after the early password reset

  1. Step ahead to https://pt.rr.com. The Password Reset Tool opens.
  2. Now click on I don’t know my e-mail password.
  3. Fill up your Email Address.Enter the two words shown, alienated by one space.
  • If you’re unable to read the words, make a click so you can generate new words.
  • There’s also an option of listening words, just click.
  1. Now click Submit. The Security Verification Question you chose earlier is displayed.
  2. In the Answer text box, give the answer to your Security Verification Question. This answer is case delicate, so “blue” is not the similar as “BLUE.” A precise match is needed.
  3. Make a click on Reset Password. Your new password is shown as a random number with eight digits.
  4. Record the password. You can use the new password to access your email account.
  5. Make a click on the Self Care Section link so you can log into Subscriber Self Care. You can then change your new password.