BlackBerry smartphones are particularly known for their email related options. When it comes to business phones, nobody can beat BlackBerry and this is simply because of the ability of these smartphones to let people access their email accounts, maintain a balance and other important things in a simplified manner. But, many BlackBerry users have complained about SMTP issues, especially in Road Runner web mail. They don’t know as to what is causing the issue, but they just can’t get rid of it. The problem is particular coming when sending emails. They can easily receive emails, but when it comes to sending, it gets failed.

BlackBerry users are desperate for a solution because their whole business depends upon emails. When such problems occur, their heart sink because after all, smartphones have become the prime source of sending and receiving emails. So, how this SMTP problem can be fixed? Let’s find out.

  1. You will have to delete SMTP offending email account. You can find this under settings followed by accounts.
  2. Then, you have to re-add your email account. This time around, when you are asked to enter the email, you have to go to ‘advanced setup’.
  3. In advanced setup of TWC account, you will have to add your email account as a POP account and not SMTP account.
  4. Rest of the settings will remain same as before. There is no need to make any changes in other settings except the one that is mentioned above.
  5. It will take some time for the account to set itself up. Then, you will have to go into the account from BlackBerry hub and try to send an email. It will be sent as well as received.
  6. To be double sure, send an email to different email accounts. If you are able to send it, then your email is working fine.

It is clear that the change in the settings will rectify the issue. There are certain things that you need to keep in mind. These are;

  1. Is your RR mail login is a hosted email?
  2. Are you using an authenticated SMTP?
  3. Are you using SSL security?

The solution to the problem will depend upon the answer you have for each of the above-mentioned questions. Most people are not using SSL security, so that can change the solution a bit. Many people have also felt that RR mail doesn’t seem to authenticate SMTP in the way it should be, i.e., over the port number 587. Yet, it is unknown as to why some people are able to send while others can’t. The problem must be in the port number that some people are using. Some people are using SMTP port number 25 instead of 587, which might be creating the issue.

The problem can be fixed either by the RR com company or email experts. So, it is up to you to decide whom do you wish to opt for help. The main motive is to get a permanent solution for the problem, whether it is coming from the company itself or any 3rd party support provider.